Business English Pod BEP 345 Conflict Resolution 2
Business English Pod BEP 345 Conflict Resolution 2 teaches the language a manager uses to mediate a conflict between two people, published as an advanced episode of Business English Pod, a business English podcast for working professionals. The page explains what effective mediation involves, then plays a dialogue in which a boss brings two retail managers together and leads them to a shared goal.
Limits of the Free Tier Plan: Playing the episode in the browser and downloading the podcast MP3 are open to any visitor with no account. The PDF transcript, the quizzes, the PhraseCast and the lesson module for this episode are reserved for premium members, whose membership is paid.
How It Helps Your Business English
The page describes the attitudes people take to conflict and explains that a third party, usually a manager, is often needed when two colleagues cannot settle a disagreement themselves. It sets out the mediator's work: giving each person a turn, encouraging empathy, confirming understanding, agreeing on a common goal and asking for positive actions. A dialogue with Ann, Trevor and Andrew follows.
You listen for the three questions on the page: what Ann does when Trevor interrupts, what she asks Trevor once Andrew has spoken, and the common goal behind her proposal. Following her turns shows you how to chair a meeting between two people who disagree, and the phrases she uses to confirm understanding transfer to any meeting you run. The MP3 download lets you listen again and copy her wording.
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