Preply Intercultural Communication Issues at Work
Preply Intercultural Communication Issues at Work explains what causes misunderstandings between colleagues from different cultural backgrounds and how to prevent them. Written by Yaren Fadiloglulari for the Preply blog, it separates verbal from non-verbal communication, works through four causes with examples drawn from meetings, feedback and timekeeping, and ends with six measures a team can adopt.
100% Free (unlimited): Open to anyone, with no account and no payment: the full guide, its four causes with their examples and the six measures at the end are all on the page.
How It Helps Your Business English
The guide first separates verbal communication, such as how feedback is given and how people are addressed, from non-verbal signals such as eye contact, gesture and personal space. It then works through four causes of misunderstanding: judging others by your own norms, different ideas of right and wrong, differences in speech patterns and silence, and workplace culture. Six measures close it.
You can use the four causes to work out which one is behind a misunderstanding you are dealing with, rather than treating every clash as the same problem. The six measures at the end are written to be applied directly: replace an idiom with a plain phrase, ask instead of assuming, agree how feedback is given, and set out what the team expects about meetings and deadlines.
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