AFINT Why Workplace Communication Skills Matter for ESL Professionals
AFINT Why Workplace Communication Skills Matter for ESL Professionals treats professional communication as a system learned apart from fluency, published by AF International School of Languages in California. It sets out the four types of communication, seven ways communication shapes a career, a model answer to a manager's feedback, a table of United States workplace norms beside those of other cultures, and five practice strategies.
100% Free (unlimited): The article is open to anyone on the school's blog, with no account, no form and no payment, and the tables, the model answer, the strategies and the questions and answers can all be read on the page. Links to the school's other articles on professional English sit beside it and are open as well.
How It Helps Your Business English
A table of the four types of communication, verbal, nonverbal, written and listening, with what each looks like at work. Seven sections on how communication shapes how colleagues read your competence, your relationships and your case for yourself. A weak answer to a manager's feedback set beside a strong one. A table of workplace norms, and five strategies with a question and answer section.
You can read the weak answer and the strong answer to a manager's feedback side by side, and copy the pattern: thank, restate the instruction in your own words, name the date, confirm. The norms table lets you compare what a United States workplace expects with what you are used to, point by point. The five strategies each give you one habit to work on, from a one-sentence position statement to a written follow-up.
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