Top-10 Resources for Workplace Conflict Resolution (ESL)

BBC Learning English Office English Conflict

Description:

BBC Learning English Office English Conflict is an episode of the Office English series, published by BBC Learning English, in which two presenters discuss the language of disagreement at work. The page carries the full transcript beside the audio, with phrases for giving an opinion, expressing doubt about a colleague's idea, disagreeing professionally and raising a problem with a manager, plus a takeaways PDF.

100% Free (unlimited): The episode page is open to any visitor with no account and no sign-up: the audio plays in the browser, the full transcript sits on the page, and the takeaways PDF and the audio file both download from the links at the foot of the page.

Access: 100% Free Level: Intermediate (B1-B2) Format: Downloadable Template/Guide / Audio / Podcast / Lesson/Tutorial Written for: Business English (ESL) English Variant: UK

How It Helps Your Business English

What this resource offers:

The page holds an upper intermediate episode of Office English on conflict at work. Pippa and Phil work through phrases for stating an opinion, showing doubt about a colleague's suggestion, disagreeing directly but professionally, and raising a problem with a manager by naming its effect on the work. Voicenote clips from colleagues and a passage on impostor syndrome close it.

How to use this resource:

You listen to the episode and follow the transcript on the same page, so you see each phrase as you hear it. The phrases for giving an opinion and for disagreeing transfer straight to your next meeting, and the section on complaining shows you how to describe the effect on the work rather than the person. The takeaways PDF collects the language for review, and the audio download lets you listen again away from your desk.

Note:

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Last verified — Oct. 20, 2026