Speak Confident English Kind and Polite English for Work
Speak Confident English Kind and Polite English for Work presents four strategies for sounding considerate at work: modal verbs, changes to the grammar of a request, vague language, and negative questions. Each strategy comes with workplace examples that set a blunt version beside a softer one, and the written lesson is paired with a video from the site's Confident English series.
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How It Helps Your Business English
The lesson opens with the account of a professional who was told she did not sound friendly in English, then sets out four strategies: modal verbs, grammar changes, vague language and negative questions. Each one is shown with paired examples, the direct wording first and the softer wording after, drawn from email and conversation at work, and a video presents the same material.
You read one strategy at a time and compare the two versions of each example to hear the difference a modal verb or a softer tense makes. Say the softer version aloud until it feels natural, then take a message you have to send this week and rewrite it with one of the four strategies. The video is useful if you prefer to hear the examples before you use them.
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