Top-10 Resources for Modals & Polite Requests (Diplomacy & Politeness)

Learn English with NETOL Making Different Types of Requests at Work

Description:

Learn English with NETOL Making Different Types of Requests at Work is a workplace lesson built around requests: what a request is, the modal verbs can, could, will and would, the line between formal and informal language, and fourteen types of request an employee makes at work. Audio recordings, matching activities, three dialogues about one employee's shift change and a ten-question quiz run through it.

100% Free (unlimited): Every part of the lesson is open without an account: the audio recordings, the reading, the matching activities, the dialogues, the poll and the quiz, and the other lessons in the Learning Corner are read the same way. The mailing list and the contributions are optional.

Access: 100% Free Level: Elementary (A1-A2) & Intermediate (B1-B2) Format: Audio / Lesson/Tutorial / Quiz/Test Written for: Business English (ESL) / General English (ESL) English Variant: CAN

How It Helps Your Business English

What this resource offers:

The lesson explains what a request is and how can, could, will and would change its force, then separates formal from informal wording. Fourteen types of work request follow, each with an example sentence, and a matching activity, three recorded dialogues about an employee arranging a shift change, a poll and a quiz close it.

How to use this resource:

You listen to each recording while you read, then answer the conversation questions out loud before you look at the sample answers. Work through the matching activity on paper to fix the fourteen request types in mind, follow the three dialogues to see how one request is carried from a coworker to a supervisor, and finish with the quiz to check what you have kept.

Note:

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Last verified — Oct. 25, 2026