5 Minute English Skills for Effective Crisis Communication
5 Minute English Skills for Effective Crisis Communication explains how a learner can communicate clearly in English when a crisis hits, whether speaking for a company, dealing with authorities or coordinating with international teams. 5 Minute English publishes short articles for learners, and this one works through clarity and brevity, crisis terminology, empathy, staying calm under pressure and checking information before passing it on.
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How It Helps Your Business English
The article sets out five skills for using English in a crisis. Clarity and brevity: plain words, the active voice, bullet points and headings. Terminology: a list of the terms a given crisis needs. Empathy: wording that acknowledges what people feel. Staying calm: a steady tone, a moderate pace and preparation. Verification: confirming facts in more than one source before speaking.
You read the five sections in order and take the example sentences as models, since each one sets a heavy phrasing beside the plainer wording a crisis calls for. You can draw up your own list of terms for the situations you are likely to meet, as the article suggests, and keep the phrases for acknowledging feelings where you can reach them. Reading it again before you speak publicly settles the main points.
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